Booking Terms

1. These booking terms govern all bookings made (whether through Serene Villas web site or otherwise) with Serene Villas. All and any correspondence should be addressed to Serene Villas 22 Jl Drupadi, Seminyak, Bali, Indonesia. You accept these booking terms on behalf of all members of your traveling party.

2. Any booking made or order placed by you shall be deemed to be an offer by you to purchase the relevant accommodation subject to these booking conditions. No contract between you and Serene Villas shall come into existence until Serene Villas (a) issues an invoice with reservation number; (b) issues a booking confirmation by email, fax or post; and (c) receives payment either deposit or in full. When the payment has been confirmed and received an email confirmation will be sent as confirmation.

3. Payment in full is required 30 days before arrival. Payment should be made as a Bank Transfer to our account. Where Serene Villas is unable to confirm the initial requested accommodation an alternative may be offered and an email will be sent to advise you of the details. The reservation will be held for 48 hours in order for you to signify acceptance by return mail. Deposit or Full Payment is required within 30 days of the booking. If we do not receive payment for accommodation within the specified time this will result in automatic cancellation of the booking.

4.Prices are shown in US$. The rates of exchange are shown as a guide only and are calculated on a daily basis. Prices may therefore differ from time to time in your own chosen currency, reflecting any movements in exchange rate levels. Exchange rates are determined by Oanda.com. Serene Villas Cancellation and Booking Conditions

The Villa types offered by Serene Villas are as follows:

The Villa types and number of Beds used by Serene Villas are as follows:

1 Bedroom Villa
Contains 1 Queen Sized Bed. Suitable for a maximum 2 Guests.

2 Bedroom Villas
Contains 2 Queen or King Sized Beds. Suitable for a maximum 4 Guests.

3 Bedroom Villas
Contains 3 Queen or King Sized Beds. Suitable for a maximum 6 Guests.

Baby Cot/ Cradle or Crib
Suitable for a child under the age of 2 years and can be arranged in advance if required

You must make payment for extras (such as incidental charges, meals, meal supplements, mini-bar, dry cleaning and laundry and telephone charges) prior to your departure from the Villa.

You should note the following points about Serene Villa Rentals.

  • * You and the other members of your party are responsible for any damage caused by your party.

  • You and your party must comply with any rules and regulations set by Serene Villas.

  • The total number of people (including infants and children) using the accommodation must not exceed the maximum occupancy shown on our website (www.serenevilla.com), otherwise you may be refused access to our villas or charged an additional amount.

  • You and the other members of your party are responsible for payment of any charges made for use of facilities, such as extras, including but not limited to, telephone, Meals and Laundry.

  • Our website contains a plan of each villas layout and we ask you to study the plan to be sure that you understand the size and style of the villa accommodation you are renting. The plan will only be a general representation of the accommodation. Actual unit size, design, fixtures, furnishings and facilities may vary from those shown on the plan.

Serene Villas has taken reasonable efforts to ensure that the content of this web site is correct but it is subject to amendment at any time without notice. All content on this web site (including information about tours, Spa Service and Menu as well as accommodation & facilities) is published in good faith but you acknowledge that Serene Villas has the right to change information and facilities as deemed necessary.

You confirm that you are at least 18 years of age. All bookings are personal to you and may not be sold, assigned or otherwise transferred.

Our privacy statement and site terms are found on our site. Passport, visa and health requirements for you and your party are your responsibility.

You are strongly recommended to obtain travel insurance against cancellation and for medical cover.

Serene Villas shall not be liable for any failure or delay in performance of its obligations, which results directly or indirectly from any cause or circumstance which is beyond its reasonable control. The following shall be regarded as examples of such circumstances: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any license or consent), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken by the villa, strikes, lockouts or boycotts, embargo, blockade.

Serene Villas Management

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